UX & Digital ProductsPortfolio

Conducted the Champions Family Portal’s first structured accessibility audit, combining automated findings with manual UX/UI and front-end analysis mapped to WCAG 2.2. Expanded the assessment beyond compliance to identify usability, responsive design, and code-structure issues.

Translated fragmented findings into a prioritized remediation roadmap with design recommendations, Figma references, ownership guidance, and implementation-ready HTML/CSS examples.

Pioneered the creation of an enterprise-level design system and brand-specific UI libraries, employing a cascading approach. Ensured usability, interaction, and scalability while adhering to accessibility standards. Unlike projects without formal design guidelines, this system improved consistency across our digital platforms and laid the foundation for scaling the design team effectively.

As the sole UX/UI Designer on the VCP Platforms team following its acquisition by Covetrus, I led UI updates to a complex platform during a critical transition phase—resolving usability gaps and improving consistency for scalable implementation. Through 1:1 working sessions with developers, I introduced atomic design principles and Bootstrap best practices, bridging design intent and technical execution. This blend of systems thinking and hands-on mentoring turned tactical fixes into long-term design maturity, reinforcing brand integrity and building developer confidence.

Independently spearheaded the full revamp of a white-label pet care plans platform, from conception to responsive, functional prototypes—covering the landing page, self-enrollment flow, and login components. Conducted analysis, ideation, and user testing, culminating in a demo that walked through the full user journey. Anticipating the company's expansion beyond dogs and cats following its acquisition by Covetrus, I designed a new information architecture, data flow, and taxonomy built to scale across future species. All work was aligned with branding guidelines I concurrently crafted.

Pioneered the creation of VCP's first design system, built both in Figma and as a coded repository. Beyond establishing foundational design standards from scratch, the work required integrating the newly adopted Covetrus brand identity with the existing product experience following the acquisition. The system was complemented with implementation guidelines and UI framework best practices, laying the foundation for the 1:1 developer mentoring that followed.

Formulated a UX pipeline process to introduce UX, UI, and interaction design standards into an existing agile development environment. The goal was to define an experience-quality threshold that elevated the team's MVP Dev model toward a higher, yet still minimal, standard of user delight—establishing the Minimum Viable Experience (MVE) framework.

As a liaison between my division (VCP) and the Principal Product Designer of Pulse — Covetrus's proprietary vOS, conceived as an operating-system-style platform spanning pharmacy, care plans, and other services — I used their Figma environment to help implement specific Care Plan features and integrate them into the broader enterprise system, supporting an early-stage merger between the two platforms.

Redesigned a critical notifications panel—a complex, shade-style component within the platform—serving two distinct user types: veterinary staff and reseller stores. I rebuilt the visual design directly in code, restructured the information architecture, and defined the interaction logic for notification verification, including urgency levels, expiration windows, and payment status. The result gave both user types faster access to essential information and actions, supported by thorough documentation for every use case.

Completed a 3-day UX design challenge for a Product Designer hiring process, ideating a mobile app for coordinating group dinners across users in different locations and schedules. After an informal survey to gather real-world insights, I mapped the full user journey—event creation, scheduling, dining preferences, and restaurant consensus—and delivered journey maps, user flows, low-fidelity wireframes, an interactive prototype, and a high-fidelity home screen mockup with app icon and naming concept.

Conducted usability analysis for a staffing company during an initial sprint, contributing to the creation of a customized CRM platform aimed at automating daily tasks, alongside a mobile app for talent acquisition. My work included UX architecture and flow design, mobile screen designs, and initial analysis of the web portal dashboard.

Led the consolidation of a legacy physician services portal into a modernized, multi-brand corporate structure. After stakeholder interviews, analytics review, and research into three newly acquired companies, I developed a new information architecture spanning a main portal and six branded sub-portal landing pages. I designed a global sitemap footer to reduce navigation friction, proposed reusable components (announcements, news, useful links, sub-portal access), and balanced each acquired brand's identity with the corporate palette. The work moved through wireframes, multiple design rounds, and A/B testing, culminating in seven fully responsive landing pages built on Bootstrap and delivered ready for development.

Spearheaded UX, UI, and interaction design for a cruise line's proprietary web-based onboard hospitality management system during its foundational development phase. Beyond interface design, I shaped the brand's UI language, information architecture, and technical structure, while collaborating with an internationally distributed development team to unify their approach. I built an initial functional prototype module that established reference points for the broader development roadmap—work that also contributed to the company's efforts to secure investor financing.

Led the transformation of the duty-free travel retailer's corporate site into a responsive, consumer-focused model. Reporting directly to the CIO, I owned the project end-to-end—from creative strategy and research to information architecture, content and data gathering, quality assurance, and adherence to branding standards.